Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept Cash on Delivery (COD), Visa, Mastercard, JazzCash, EasyPaisa, SadaPay, and NayaPay.

Can I place an order via WhatsApp?

Yes! You can call or WhatsApp us at 0370 390 4527 to place your order.

Shipping & Delivery

How long does delivery take?

Standard delivery across Pakistan takes 3–5 working days. Express delivery options may be available at checkout.

Do you ship to all cities in Pakistan?

Yes, we deliver to all major cities and towns across Pakistan.

How do I track my order?

Once your order is dispatched, you'll receive an SMS or email with your tracking number.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for items in original, unused condition. Please see our Refund Policy for full details.

My item arrived damaged — what should I do?

We're sorry to hear that! Please contact us within 48 hours with photos and we'll arrange a replacement.

Products

Are your products authentic?

Yes — every product sold on Hanaya is 100% genuine and quality-checked before dispatch.

The item I want is out of stock. Will it come back?

Most popular items are restocked regularly. Contact us and we'll notify you as soon as it's available.

Still have questions? Get in touch — we're happy to help.